This website is operated by Vita Health and Fitness. Throughout the site, the terms “we”, “us” and “our” refer to Vita Health and Fitness. Vita Health and Fitness offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and on our Terms and Conditions page.
Please read this Returns & Refund policy carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by this policy. If you do not agree to all the terms and conditions of this policy, then you may not access the website or use any services.
By using this website you are also accepting our TERMS & CONDITIONS.
RETURNS & REFUNDS POLICY
We are committed to 100% customer service, and here to help with any purchasing questions you may have before buying from our store.
What can be Returned?
We can exchange and refund on any unopened item within 10 days of purchase.
Important! As our products can be worn directly on the skin and used on post-operative wounds, we are unable to refund on any item that has been opened or tried on.
Our policy is compliant with ACCC and follows standard industry practice, this is to honour our customers rights as consumers while meeting mandatory health and safety regulations.
*In the event that your garment has a manufacturing fault please contact us asap and we will organise a replacement.
How Do I Return An Item ?
Contact our staff before returning your item, they will walk you through
The Return Process:
Once item is received at our head office, and approved as a valid return your refund will be deposited into the original method of payment account, (less any shipping and restocking fee if applicable) within 3 business days.
Return Shipping & Restocking Fee:
- Change of mind purchases will incur a $9.95 restocking fee.
- Customer will be responsible to ship the item back to Vita Health and Fitness for a size exchange or change of mind refunds.
- Vita Health and Fitness will cover any shipping charges for damaged, faulty or wrong items sent to the customer.
All Australian and international orders are to be returned to:
Vita Health and Fitness
109/181 St Kilda Rd
St Kilda Vic 3182